e-Commerce Returns Fraud: A Growing Challenge for Online Retailers
e-Commerce has revolutionized the way we shop, providing unparalleled convenience and access to a vast array of products. However, alongside its many benefits, the rise
e-Commerce has revolutionized the way we shop, providing unparalleled convenience and access to a vast array of products. However, alongside its many benefits, the rise
The e-commerce sector has experienced a significant increase in the volume and value of product returns between 2022 and 2023. This upward trend in returns
In a significant shift in e-commerce policies, many retailers are beginning to charge fees for returns, moving away from the long-standing practice of free returns.
The retail industry, particularly in the e-commerce sector, faces an ongoing challenge with product returns. The readiness of retailers to handle these returns efficiently and
Definitive, often cited white papers, research reports and surveys
Transition Roadmaps for Public and Private Sector Players
Developed jointly by the World Economic Forum, McKinsey & Company, the World Business Council for Sustainable Development (WBCSD), Leaseplan, and more than 20 public and private sector partners who contributed related data, expertise, and case studies. The aim of the advanced analytics-based congestion simulation and quantitative modelling is to inform last-mile ecosystem players’ strategy discussions through a solid fact base, to encourage public-private partnerships and to accelerate the development and implementation of effective interventions. — excerpt from report
Home Security – Smart Technology Protecting Consumers’ Homes
This report presents the research findings from the study commissioned by Ring and produced by Fluent Research. The study was conducted online with a nationally representative sample of 1,001 homeowners age 18 to 74, who own a smartphone. In addition, Ring surveyed a separate sample of 100 current users of Ring products. The data was collected in October and November, 2017. — excerpt from report
This report focussed on unattended parcel theft and was instructive in calling attention to the over $6B in parcel theft – a.k.a. ‘porch piracy’ that affects 20% of US homeowners annually; each losing an average of 2.6 parcels to theft. Porch piracy is both an organized, and opportunistic crime.